BPO / KPO

Business/ Knowledge Process Outsourcing

Like all our services, Velectico focuses on the best customer engagement. We are proficient in providing call centre services, online education, customer care services and financial support services. Our potential and skilled executives follow Six Sigma methodologies and are directed towards proven methodologies delivering business excellence framework, satisfying the needs our clients at a price much cheaper than other service provides. Our approach towards implementation of action follows the best available practice and the arrays of actions which are looked into are reliant upon the customers support requirements, timelines and the overall support.

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OUR KEY BPO SERVICES ARE BROADLY SEGREGATED INTO 2 PARTS:

INBOUND

  • Online Ticketing and Reservation
  • Email Support
  • Web-Chat Support
  • Retail Shopping
  • Home Appliances
  • 24*7 Inbound Customer Services
  • Trouble Shooting Helpdesk
  • Inbound Sales & Marketing
  • Up-sells / Cross-sells

OUTBOUND

  • Sales & Marketing
  • Survey / Lead Generation
  • Back end verification Calls
  • Up-sells / Cross-sells
  • Physician Panel Recruitment
  • Medical/Pharmaceutical
  • Customer Retention – Wingbacks
  • Debt Recovery
  • A/R – A/P Project, invoice verification

Data Entry

At Velectico OCR (Optical Character Recognition) and ICR (Intelligent Character Recognition) technology is used for accurate data entry. Delivering high quality service our moto and we continuously work to maintain accuracy through automation of processes. Our team is also expert in manual data entry. High speed in keying data ensures timely delivery. Accuracy is achieved through a maker-checker process. Four eye reviews by our experienced reviewers ensures highly accurate deliveries.

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Data Security & Cost Reduction

Data Security is one of the key parameters which is tops our list. We maintain the promised turn-around time for data entry. Secured Virtual Private Network (VPN) can be used to access data. Outsourcing of Data Entry generally reduces 30 – 40% of our clients cost. We provide customized services which are scalable per the requirement of our clients. We maintain transparency in all our services through continuous communication.

Virtual Assistant Service

We also provide Virtual Assistant Service to assist clients manage daily tasks like the following: ~ Call Answering ~ Making Telephone calls, appointments ~ Make travel plans ~ Handle accounts ~ Correspondence Management ~ Event Planning Virtual Assistants will handle daily routine administrative tasks of our clients. This will allow clients to focus on their core job. We can provide the most suitable Virtual Assistant per your customized need. At Velectico, we monitor the performance and provide required quality reports to our clients. Our pricing for Virtual Assistant Services is flexible and is derived through the customized service requirements of our clients.

Services

Online data entry, Offline data entry (billing, accounting, invoicing etc),Image data entry,Document Management,Record Indexing, PDF Conversion,Data Conversion,Forms Processing & Entry,OCR-Data Capture & Extraction etc.

High Quality Deliverable

We have trained and skilled teams whose leaders have more than 16 years of experience and capable of handling large volumes of data.Accuracy is ensured through automation of processes Customers can expect high quality deliverable at reasonable price

What Our Clients Say

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"When I first heard about Velectico Consulting, I was a bit sceptical, taking it to be another IT solution company. Soon I was to be proven wrong - they have a highly professional team which has a proactive approach. The flexibility, agility and the enthusiasm of 'Team Velectico' is beyond comparison. Their personalized approach didn't leave any room for complaints and instead left me relieved and with a smile of contentment. Hope to involve them again in the future. I wish Velectico Consulting all the best & to keep up the good work.Highly professional team with a proactive approach."

Dr. Rajat Hazra. Director
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Having worked very closely in the past few years with Velectico, I have found them to be an invaluable service to my companies. They are always at hand to help even for the smallest of problems. I have been in contact with them on numerous occasions well into the night, helping me improve my Internet marketing solutions, Thanks Velectico for everything.

Anirban Bhaduri, Entrepreneur
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Great Team to deal with. I would highly recommend their services.

Sanhita Gupta, Entrepreneur
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