Business Process Outsourcing

Like all our services, Velectico focuses on the best customer engagement. We are proficient in providing call centre services, online education, customer care services and financial support services. Our potential and skilled executives follow Six Sigma methodologies and are directed towards proven methodologies delivering business excellence framework, satisfying the needs our clients at a price much cheaper than other service provides. Our approach towards implementation of action follows the best available practice and the arrays of actions which are looked into are reliant upon the customer's support requirements, timelines and the overall support.

Our key BPO services are segregated into 2 parts:

Inbound Services

Online Ticketing and Reservation
Email Support
Web-Chat Support
Retail Shopping
Home Appliances
24*7 Inbound Customer Services
Trouble Shooting Helpdesk
Inbound Sales & Marketing
Up-sells / Cross-sells

Outbound Services

Sales & Marketing
Survey / Lead Generation
Back end verification Calls
Up-sells / Cross-sells
Physician Panel Recruitment
Medical/Pharmaceutical
Customer Retention – Winbacks
Debt Recovery
A/R – A/P Project, invoice verification

Data Entry

At Velectico OCR (Optical Character Recognition) and ICR (Intelligent Character Recognition) technology is used for accurate data entry. Delivering high quality service our moto and we continuously work to maintain accuracy through automation of processes. Our team is also expert in manual data entry. High speed in keying data ensures timely delivery. Accuracy is achieved through a maker-checker process. Four eye reviews by our experienced reviewers ensures highly accurate deliveries.

Services

Online data entry
~ Offline data entry (billing, accounting, invoicing etc)
~ Image data entry
~ Document Management
~ Record Indexing
~ PDF Conversion
~ Data Conversion
~ Forms Processing & Entry
~ OCR-Data Capture & Extraction etc.

High Quality Deliverable

We have trained and skilled teams whose leaders have more than 16 years of experience and capable of handling large volumes of data.Accuracy is ensured through automation of processes
Customers can expect high quality deliverable at reasonable price

Data Security & Cost Reduction

Data Security is one of the key parameters which is tops our list. We maintain the promised turn-around time for data entry. Secured Virtual Private Network (VPN) can be used to access data.
Outsourcing of Data Entry generally reduces 30 – 40% of our clients cost. We provide customized services which are scalable per the requirement of our clients. We maintain transparency in all our services through continuous communication.

Virtual Assistant Service

We also provide Virtual Assistant Service to assist clients manage daily tasks like the following:
~ Call Answering
~ Making Telephone calls, appointments
~ Make travel plans
~ Handle accounts
~ Correspondence Management
~ Event Planning
Virtual Assistants will handle daily routine administrative tasks of our clients. This will allow clients to focus on their core job.
We can provide the most suitable Virtual Assistant per your customized need. At Velectico, we monitor the performance and provide required quality reports to our clients.
Our pricing for Virtual Assistant Services is flexible and is derived through the customized service requirements of our clients.